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Privacy Policy

MediVolo takes your privacy very seriously and is committed to protecting your personal information, including personal health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, telehealth services, or any MediVolo platform (the “Services”). This Policy aligns with Canadian laws such as PIPEDA, PHIPA, and applicable provincial laws.

  1. Definitions
  • Personal Information (PI): Any identifying information about an individual (name, address, phone, etc.).
  • Personal Health Information (PHI): Health-related info such as medical history, prescriptions, consultation notes.
  • User / You: Any person using the Services (including patients, clients).
  • Authorized Providers: Licensed health professionals contracted by MediVolo.
  • Third-Party Providers / Subprocessors: External service providers used by us to support the Services (e.g. video platforms, hosting, payment processors).
  1. What Information We Collect

We collect information in several categories:

Type

What We Collect

When / How

Personal Information

Name, date of birth, contact info (email, phone number), billing & payment information.

When you create an account, book appointments, or make payments.

Health Information / PHI

Medical history, prescriptions, symptoms, consultation data, diagnostic information.

When you consult with a provider, fill medical intake forms, or update health records.

Technical / Device Information

IP address, device / browser type, operating system, usage logs, cookies.

Automatically, when you access the site or app.

Other Information

Preferences, feedback, survey responses, emergency contact.

Optional, or as requested for better service.

  1. How We Use Your Information

We use collected information for purposes including but not limited to:

  • To deliver healthcare services and telehealth consultations.
  • To communicate with you (appointment reminders, follow-ups, support).
  • Processing payments for private or self-paying services.
  • To comply with legal and regulatory obligations (e.g. health laws, professional regulation).
  • To improve our Services, website / platform features, security.
  • For internal research, analytics, product development.
  • To send marketing or promotional notices (with your consent), and for service notices.
  1. Information Sharing & Disclosure

We will share your PI or PHI only in limited circumstances, including:

  • With Authorized Providers (your medical professionals) to deliver care.
  • Third-Party Providers (e.g. video conferencing, hosting, payment processors), under confidentiality / contractual obligations.
  • With governments, regulatory bodies, or law enforcement when required by law.
  • To insurers or third-party payers when you authorize them to pay for Services.
  • In emergencies, or to prevent harm when necessary (e.g. disclosing PHI to an emergency contact) under applicable law.
  1. Consent
  • By using MediVolo, you consent to this Privacy Policy and the collection, use, disclosure of your information as described.
  • You may need to provide further consent for certain uses (e.g. sharing info with third-party payers, marketing).
  • You can withdraw consent for non-essential uses, although this may limit some functions.
  1. Data Storage and Security
  • All data (PI & PHI) is stored securely on servers located in Canada (or in jurisdictions with equivalent privacy protections, where necessary).
  • We use encryption (in transit and at rest), secure protocols, access controls, audit logs.
  • Only authorized staff / providers have access to your PHI.
  1. Retention
  • We retain your PI & PHI as long as necessary to provide Services and fulfill legal obligations.
  • When your account is terminated or no longer needed, you’ll have the opportunity to retrieve or receive your records, subject to applicable law.
  • After retention periods expire, data is securely destroyed or anonymized.
  1. Your Rights

You have certain rights under Canadian privacy laws and applicable provincial laws:

  • Access: Request access to your PI / PHI; receive copies.
  • Correction: Request corrections to inaccurate or incomplete health information.
  • Deletion: Where applicable, request deletion (except where legal retention obligations apply).
  • Withdraw consent: For non-essential processing or disclosures.
  • Restrict use: Request limits on how we use or share your data.
  • Lodge complaints: If you believe your privacy rights are violated, contact us; you may also contact the applicable privacy commissioner in your province.
  1. Cookies and Tracking
  • We use cookies, web beacons, and similar tracking technologies for functional, analytic, and sometimes marketing purposes.
  • Cookies do not themselves contain PHI unless you explicitly choose so (e.g. saved preferences).
  • You may disable or block cookies via your browser settings, but some site functionality may be impaired.
  1. Subprocessors / Third-Party Service Providers
  • We engage subprocessors (e.g. cloud hosting, video platform, payment gateway).
  • We require all such parties to contractually adhere to privacy, security, and data protection obligations.
  • In some cases, third parties may be located outside of Canada; when so, we ensure safeguards are in place (e.g. standard contractual clauses).
  1. Changes to this Policy
  • We may update the Privacy Policy from time to time (e.g. changes in law, services).
  • We will post the revised version with a new “Effective Date”.
  • If changes are significant, we will notify users (e.g. via email or on the platform).
  1. Contact Information

If you have questions, complaints, or wish to exercise your rights, contact:
MediVolo Canada
[Address, if needed]
Email: info@medivolohealth.ca
Phone: 437-449-7473